Skip to content
Write review For Business
  • Login

Contact PrettyLittleThing Customer Service

How to Reach a Person at PrettyLittleThing

Verified Contact Information

Customer Service:

  • +44 333 311 0804
    WhatsApp

General Info:

  • +44 161 713 3371
    This number is currently not in service
Send Message

Customer Service:

customerservices@prettylittlething.com

Legal:

dpo@prettylittlething.com
legal@boohoo.com
customer.services@prettylittlething.com
optout@boohoo.com
Opt-out of Marketing Emails

PrettyLittleThing Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular PrettyLittleThing Phone Number
+44 161 713 3371
Average Hold Time
More than 30 min
Most Popular PrettyLittleThing Email Address
customerservices@prettylittlething.com
PrettyLittleThing Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
PrettyLittleThing Customer Service Rating
2.9 out of 5
View full overview

How to Contact PrettyLittleThing?

How to Contact PrettyLittleThing?

PrettyLittleThing is a fashion retailer focused on women's clothing. People who want general information about the company and its products can call the PrettyLittleThing contact number +44-161-713-3371 between office hours. That is the only helpline the company has published at the moment. Customers can also use it as the PrettyLittleThing head office telephone number to contact the company headquarters for issues and inquiries. You can also meet PLT customer care active in their corporate office at 49-51 Dale St., Manchester, England M1 2HF, United Kingdom. People who find it inconvenient to visit the headquarters in person can contact PLT via mail at PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ. However, since that is time-consuming, it is not feasible as the PrettyLittleThing customer service number for urgent matters.

The company has published the PLT email customerservices@prettylittlething.com to contact the support team for issues and inquiries. Individuals can also use the PrettyLittleThing email customer.services@prettylittlething.com to request information and assistance from the company agent during office hours. Lastly, dpo@prettylittlething.com is PrettyLittleThing's customer service email available for inquiries regarding their latest fashion products. People seeking efficient assistance can choose the relevant email for their concerns and write to the PrettyLittleThing customer service team during operational hours.If you like social media messaging, you can get in touch with the PrettyLittleThing customer service on Facebook or Instagram.

To contact PLT live chat, visit the company website and click Contact Us. That would direct you to a new page with a pink chat button at the bottom right corner. Choosing that can activate the PrettyLittleThing live chat, where you can share your concerns with the customer care team. Using the PLT customer service chat to contact generally provides an efficient response. Yet, it can get delayed at times due to technical issues. Customers with general queries can also visit the FAQs page of the PrettyLittleThing website to resolve their problems through self-help.

The PrettyLittleThing app is available on the company's official website. To download it, customers can scan the QR code on PrettyLittleThing's online platform and download the app on their smart device. The company's application adds to the list of PrettyLittleThing contact options and allows customers to seek help with size guides, delivery, royalty, and gift cards. Individuals can also contact PLT customer service via this application for gift card FAQs and other related inquiries.

Like the PLT contact numbers, the company has multiple social media accounts to provide information and a means of contact for its customers. Using the instant messaging feature on their social media platforms is similar to sending a request via PLT chat since both ensure a prompt response except for technical issues. Individuals who want to stay updated about their products and services can join the handle @OfficialPLT to connect to their official network. The handle @PrettyLittleThing is for customers seeking to join PrettyLittleThing's Instagram, TikTok, and YouTube accounts. People who want to check out their new collections can follow them on Pinterest. The company is also available on Snapchat to assist individuals with queries and concerns via direct messaging.

PissedConsumer Club

Contact Information

PrettyLittleThing Website:

PrettyLittleThing Help Center:

Corporate Office Address:

PrettyLittleThing.com Limited
49-51 Dale St.
Manchester, England M1 2HF
United Kingdom

Other Info (opening hours):

Postal Address:

PrettyLittleThing.com

Heasandford Industrial Estate

Widow Hill Road

Burnley, BB10 2BQ

More contact details

Summary of PrettyLittleThing Customer Service Calls

12.9K TOTAL
CALLS
00:00 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PrettyLittleThing?

Shipping and Delivery Question:

  • “Delivery”
  • “Missing item”
  • “Lost items”

Return/ Replace Question:

  • “Details added in return”
  • “Return”
  • “My return code is not working”

Request for Information Question:

  • Need to speak
  • “Requesting for a refund after goods has been returned 10 days ago”
  • “I ordered 2 dresses with wrong email address and I need help in rectifying it”

Refund Question:

  • “Refund issue”
  • “Refund”
  • “My refund”

Product/ Service Question:

  • “Missing product”
  • “Just receive my order and it's too big, so I'm trying to return it for a smaller size.”
  • “Complaint”

Payments and Charges Question:

  • “Debited but no confirmation order”
  • “Momey is deducted from account but my order isnt showing in app”
  • “To see if my payment gone through and order”

Account Question:

  • “Money has been taken from my account but the item did not process”
  • “*** left my account but the order didn't process”
  • “Not recover percel”

Activation/ Cancellation Question:

  • “Cancellation”
  • “My order has not come yet i want to cancel it”
  • “Cancel order”

Cards Question:

  • “Lost gift card”
  • “Gift card”
  • “Gift card issue”

Staff Question:

  • “Customer service ?”
  • “Customer service”
  • “Customer service wrong size”

Website/ Application Question:

  • “Redirect an order”
  • “I can't order or pay on your website”
  • “I can’t find my order online”

Employment Question:

  • “Try to find a job”
  • “Job”
  • “A job”

Other Question:

  • “My order”
  • “Order was sent wrong”
  • “Miss understanding”

Compare PrettyLittleThing Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Shein UK
Shein UK Customer Service
stars-rating-fill
3.1 out of 5
Fashion Nova
Fashion Nova Customer Service
stars-rating-fill
3.3 out of 5
Shein
Shein Customer Service
stars-rating-fill
1.0 out of 5

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about PrettyLittleThing? What happened? What can we help you with?
Submit review Don't show this popup
PrettyLittleThing
Reviews Contacts Community