PrettyLittleThing
PrettyLittleThing Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating 1.7 star from 389 customer reviews. 7% would recommend. Consumers are mostly dissatisfied with order, delivery, return and refund experiences.
Key Takeaways for Future Customers
- PrettyLittleThing reviews note affordable, nice clothing but recurring order and delivery problems.
- Check tracking and order confirmations closely before paying and consider payment methods like Klarna.
- Expect limited direct contact options and slow responses when chasing orders or cancellations.
Negative Feedback / Risk Areas
- Frequent customer complaints about delayed or missing parcels and lost deliveries.
- Widespread issues with refunds and exchanges, including delayed or incorrect refunds.
- Poor customer service access with no reliable phone support and limited responses on social channels.
- Reports of wrong items sent and billing or Klarna payment disputes.
Positive Feedback
Customers find the clothes affordable and attractive; some users report fast delivery via Royalty membership.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall rating 1.7 star from 389 customer reviews. 7% would recommend. Consumers are mostly dissatisfied with order, delivery, return and refund experiences.
Key Takeaways for Future Customers
- PrettyLittleThing reviews note affordable, nice clothing but recurring order and delivery problems.
- Check tracking and order confirmations closely before paying and consider payment methods like Klarna.
- Expect limited direct contact options and slow responses when chasing orders or cancellations.
Negative Feedback / Risk Areas
- Frequent customer complaints about delayed or missing parcels and lost deliveries.
- Widespread issues with refunds and exchanges, including delayed or incorrect refunds.
- Poor customer service access with no reliable phone support and limited responses on social channels.
- Reports of wrong items sent and billing or Klarna payment disputes.
Positive Feedback
Customers find the clothes affordable and attractive; some users report fast delivery via Royalty membership.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Havent recieved my refund
I returned an unwanted dress 3 weeks ago. I inquired twice about not receiving a refund.
They ask me the same questions each time, and I keep telling them the same. I tried ringing, but no answer.
It's been nearly 4 weeks since I returned the item; surely it doesn't take that long to refund. I'm owed 126 euros.
User's recommendation: No i wont use pretty little things again.bad aftersale service .impossible to commuinicate with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to speak
so I bought clothes on the sixth of this month of July one jumper and jacket santin something was £66.99 so I receive it yesterday and I like it .I paid from Klarna and then yesterday again on the eighth I saw again from Klarna the same price £66.99 I have to pay like two times for the first one that I already receive and pay again one things 2times I have to pay from Klarna 3 other when I can see only 2other what about before and I did return and the last one for £66.99 I saw again yesterdayagain when I check for my my my order I only see what I already receive. I didnt bought anything yet.
Only what I put in my basket. I didnt pay yet because I want to no about the money before I bought I buy that before I finish to buy what I put on my basket. Please let me understand about the money because I dont understand I didnt bought anything yesterday for £66.99 no another one so please make a decision about that and cancel as soon as possible because I didnt buy anything we vote this month are only both things two times for you. You send for me 2Paso no 3 and I dont see.
I didnt see any other without from my account.
I ordered two times no 3times like I con see from klarna. The picture what I sent is the Poochie for things thats about and I receive after that one I didnt receive anything in that I cant see any other after that one so I send the photo for what I bought for 66.99 only.
- You made a mistake
Preferred solution: Full refund
User's recommendation: Cancelation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newham, Newham
Resolved: I ordered product code/SKU:...
Company fixed the issue and I have been provided with full refund. I didn't receive any communication from them but received a full refund yesterday.
Send an email outlining the issue and follow up if no response or automatic refund received. I'm disappointed as I really wanted the dress but as the product code was incorrect, I needed them to provide the correct code to me.
As part of the Royalty membership, I received my order the next day. Unfortunately, I did not receive the above item and received something completely different, with the only similarity being the colour. However, upon further inspection, they both have the same product number but are completely different items.
In any case, I want to reorder the item, but the code is incorrect, and I would like it for the same price as on my original order. The 1st picture is what I ordered (midi orange dress); the 2nd picture is what I received (mini dress).
- I like their clothes and prices are reasonable
- Sometimes get things wrong and should honour the price paid on original order or less
User's recommendation: Query your order with PLT if incorrect item received and if reordering ensure it is at the same price as the original order.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI ordered a dress and you sent me 3 men’s tshirts
I want the dress I payed for, you sent me t shirts, Ive sent a picture of the t shirts I was sent, and Ive sent a picture of the dress I payed for
- Usually ok
- You sent me wrong item
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hamilton, South Lanarkshire
Missing item
There is the shape size 14 blue washed embroidered zipper missing from delivery. I have been waiting a few weeks. This item has been paid for; please dispatch the item.
Preferred solution: Deliver product or service ordered
User's recommendation: check double check bag
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Mistake with refund on klarna
- - Order LUK700000****76: items returned.
- - Returned in one box; originally three bags.
- - Klarna balance £52.23 is incorrect; update balance and stop charges.
Dear PrettyLittleThing Customer Service,
I am contacting you regarding an issue with my recent order.
Order number: LUK700000****76
I have returned all items from this order because they were too large for me. However, my Klarna account is still showing a balance of £52.23 to pay, which is incorrect.
Please note that I originally received the order in 3 separate bags, but when I returned the items, I placed everything together in one large box. This return included all items from the order.
As far as I understand, I should not have anything to pay except the return/shipping cost, which I have already covered.
Could you please:
Confirm that you have received my full return
Update my Klarna balance accordingly
Ensure that no further payment is requested
I would appreciate it if this could be resolved as soon as possible, as I do not wish to be charged incorrectly.
Thank you for your help.
Kind regards,
***
- Fast delivery
- Large variety of products
- Confusion with return
- Incorrect klarna balance after return delay in refund update
Preferred solution: Full refund
Lambeth, Lambeth
I went to post office to return my parcel but it have no return code
I went the post office to return my parcel but my parcel have no return code on it , the code on it is my address.
Cardiff, Cardiff
No response from social media
Damaged parcel arrived containing only 1 of the 3 items ordered. I tried on many platforms to contact customer service, only to be replied to by automated messages.
- Missing items
- Late delivery
- Rubbish customer service
Preferred solution: Full refund
User's recommendation: Don’t use pretty little thing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Refund issue
They refused to issue my refund and I feel very bad about it , I keep getting messages about my refund been issued and they claimed its been paid into my account. Which is not true . Im unsatisfied with the services they provide
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Llanelli, Carmarthenshire
Momey is deducted from account but my order isnt showing in app
Money is deducted from bank account but my order isnt confirmed in my app .can you help me with this issue?
- Good product
- Payment method isnt good
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pontefract, Wakefield
Resolved: Very upset
I try to contact them for a job , they didn't answer, I need a job as urgently, I have 3 dawgthers, and I have to work for my family.
Many thanks in advance
***
0778968****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Luton, Luton
Money left my account but the order didn't process
I ordered 4 dresses from pretty ***. The money left my account £61.99 however rhe order had not even been processed neither gone through.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChasing up a refund
Disappointed
I have returned my order via the courier InPost around three weeks ago, but I have not received a refund.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Paris Department
Remboursement
Bonjour, je nai toujours pas reçu ma commande LFR1H5GNG6S4WKG
Merci de bien vouloir procéder au remboursement.
Houston, Texas
Cancellation
theres no customer service number for the USA which gives it a harder time to track and reach out
for our orders that havent or have been shipped or delivered
Preferred solution: Full refund
Romford, Havering
My refund
I bought a skirt and a jacket size 10, which was the wrong size, so I've returned it, but for some reason, you've refunded the skirt and not the jacket.
Preferred solution: Full refund
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